# Start using Fleetlane

Open the Fleetlane address supplied by your organisation and sign in. An invitation
and an active account for that organisation are required; signing in alone does
not grant access. Read [sign-in and workspace access](https://docs.fleetlane.app/security/sign-in-and-access/)
for invitation, shared identity and recovery guidance. Use a desktop browser for
the working guides.

Check the organisation and the lane before entering business data. A test lane
(an address with `/~` and the lane's code, such as `/~test`) can have different
configuration, data, permissions and connected systems from production, where
live work happens. See [Lanes](https://docs.fleetlane.app/functionalities/lanes/).

## Understand the records

| Record             | Purpose                                                                   |
| ------------------ | ------------------------------------------------------------------------- |
| Vehicle            | The asset, its identity, mileage, coverage, service schedule and history  |
| Claim              | A request for work or payment, with lines, evidence and lifecycle history |
| Claim type         | The rules for creating and editing that kind of claim                     |
| Template           | Reusable header defaults and lines for an allowed claim type              |
| Service definition | A named maintenance task, due window, template and applicable models      |
| Recall campaign    | A set of affected vehicles and the work required for them                 |
| Workflow track     | One part of a record's process, with its own status and available actions |

A service record or a recall claim uses the claim lifecycle after creation.
The action names and status names come from your organisation's configuration.
A completed check can report missing information; that outcome is different
from a technical error while running the check.

## Choose your task

- [Find a screen or record](https://docs.fleetlane.app/guides/screens-and-navigation/).
- [Check a vehicle and its coverage](https://docs.fleetlane.app/guides/vehicle-record/).
- [Raise and progress a claim](https://docs.fleetlane.app/guides/claim-lifecycle/).
- [Log a service](https://docs.fleetlane.app/guides/service-record/).
- [Work with a recall](https://docs.fleetlane.app/guides/recall-work/).
- [Resolve a common problem](https://docs.fleetlane.app/guides/common-problems/).

Your role controls what appears. Ask your administrator about an absent menu,
a missing record or the access needed for a task. Do not assume another user's
screen will contain the same fields or actions.

Source review: 1 October 2026. These instructions follow the checked-in tenant
navigation, claim and vehicle pages; they have not been verified in a running app.