Log and follow a service

A service definition supplies the maintenance task, due window, applicable model years and claim template. Logging it creates a claim displayed as a service record. Your administrator maintains definitions under Services.

An administrator’s definition supplies when the service is due and which template and vehicle models it uses. This screen is separate from a logged record.

1. Open the vehicle and check its model, in-service date and current mileage.
2. Find Service schedule and the intended definition.
3. If a service record is already linked, open it and continue there.
4. For an Eligible now entry with the Log service action, choose that action. The current screen creates the record directly from the vehicle and definition; it does not first ask for a date and mileage in a separate dialog.
5. On the resulting service record, review the copied lines, recorded mileage and repair details. Complete permitted information and evidence before progressing its lifecycle.

If creation is refused, inspect the message. Fleetlane checks the definition’s active state and validity, model applicability, allowed creation mode, schedule eligibility and whether a live record already exists. Reload the vehicle if someone else may already have logged it.

Eligible now is a schedule classification, not a guarantee that every reading has been supplied. Missing readings and mixed time/distance positions can produce that state. Review the vehicle facts and your organisation’s requirements before recording work.

Done means the linked record has reached the configured service completion financial milestone. In progress means a live record exists before that milestone. The other schedule labels distinguish upcoming and expired work. Your organisation’s lifecycle decides which actions reach completion.

See Services for definitions and schedule rules, and Raise and progress a claim for the record’s next steps.

Source review: 1 October 2026, based on VehicleDetailPage, VehicleServiceScheduleTable, claims.creation and servicePlan. The service definition and vehicle schedule were inspected in the local snz tenant on that date. Logging a service and progressing its lifecycle remain to be exercised.